Demirler Customs Brokerage
OUR QUALITY STANDARDS
As Demir Group, our Quality Policies are;
To fulfill all our commitments with unconditional customer satisfaction by standing behind our word with our experience and expertise in the sector,
To provide the necessary trainings in order to maintain and improve the competence of the personnel, and to ensure the continuous improvement of the quality management system,
To prevent possible problems before they occur, by constantly following technological developments and legal regulations, and making necessary warnings on matters that concern our customers,
To provide faultless service to our customers by foreseeing all possibilities in our transactions with our expert, educated and dynamic staff,
To provide our customers with services beyond their expectations within the framework of legal regulations, to conclude all their transactions based on the principles of accuracy, trust and speed, and to provide a competitive advantage with our service quality.
- More than 20 years of experience
- Over 200k happy customers and finished projects
- It has 30 branches around the world
INFORMATION SECURITY MANAGEMENT SYSTEM
Information is a valuable asset. It must be protected at all costs. This standard will help coordinate all of your company’s security efforts, both electronically and physically. Businesses and institutions that implement ISO 27001 gain enormous advantages. It will show potential customers that the security of personal and business information is taken seriously. It will ensure that a coherent and cost-effective approach to information management exists.
QUALITY MANAGEMENT SYSTEM
ISO 9001 Certificate is an international quality standard certificate and it is also called the iso certificate because it is the most used document. The 9001 code brought to the end means quality management system. ISO 9001 Quality Management System Certificate is also known as QMS (Quality Management System). The quality management system is the common language all over the world. The ISO 9001: 2015 certificate is applicable in all organizations.
ANTI-BRIBERY MANAGEMENT SYSTEM
ISO 37001 is an anti-corruption management system standard designed to help organizations to prevent, to detect and to deal with corruption. The system encourages the development of both a culture of transparency and a culture of integrity and the expansion of effective measures to prevent and resolve corruption-related problems.
OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEM
The main purpose of ISO 45001 is; to create and manage a healthy and safe working environment by eliminating or minimizing the risks in question in the light of the legal regulations regarding occupational health and safety. To explain in more detail, the objectives of ISO 45001 that we can gather under three main headings are as follows;
1) Protecting employees,
2) Ensuring production safety,
3) Ensuring operational safety
CUSTOMER SATISFACTION AND COMPLAINT MANAGEMENT SYSTEM
What are the Benefits of ISO 10002 Customer Satisfaction Management System?
- Shows the way to be followed in line with the feedbacks from the customers.
- Improves the awareness and attention of employees on customer complaints.
- Shows that the customer cares.
- Provides customer satisfaction.
- Provides solution opportunities by preventing the repetition of complaints.
- Increases the reputation of the organization.
- Reduces customer retention costs.